Terms and Conditions

Price and Payment Policy

1- Payment for any service must be completed in full before the date of the trip or experience by at least 48 hours
2- A confirmation payment receipt needs to be sent to the team to verify the booking. Booking is only confirmed if the company sends a confirmation. The company has the right to not to confirm the booking and refund the fees if the trip reached its set capacity or for circumstances beyond it’s control
3- Refund policy:
3.1 Cancelation 3 days before the trip: 100% refund.
3.2 Cancelation 2 days before the trip” 50% refund.
3.3 Cancelation one day before the trip or on trip day: No refund
3.4 Refund period: 7 working days from the date of cancelation. Transaction and service fees to be deducted from the amount
4- Any extra add on like transport, or extra activities within the experience or trip must be booked and paid for before the experience by at least 48 hours
5- The participant who has booked transportation with the trip must arrive at the location and time set by the company. In case of any delay by the participant, the company has the right to start the trip and leave without him. In such case no refund will be offered for transportation or trip fees nor will any demands be accepted. The transportation fees or any fees can not be used as credit.

Young Adventurers Policy

6- We welcome our Young Adventurers in some of our experiences from ages 7 and above. We will be announcing in our trips which ones are kid friendly.
7- Children ages 7 to 12 must be accompanied by at least one adult guardian during the experience
8- Children over the age of 13 can join the experience without a guardian provided that the guardian signs a written approval form.
9- The guardians acknowledges that the minor is fully capable to participate in the experience or trip and can take responsibility and care of himself and does not require any special treatment through the trip
10- All minors under the age of 18 must be accompanied by an adult guardian for any trips that involve camping or an overnight stay

Photography and Videography Policy

11- All our experiences will be filmed by our guides to be published on our social media accounts or and media channels
12- Our guides will be taking photographs and videos of the experience/trip from start to end and are happy to share them with our customers within certain conditions
13- Private experiences and trips will include photography and videography for our customers. In certain cases, a fee might be charged
14- Photos and videos taken will only be taken by our guides equipment. Our guides will not handle other personal belongings or devices
15- If you wish to take photos or videos of your trip please be mindful of other customers who might not wish to be photographed. The participant bears full responsibility in case he takes any photos or videos without consent of other participants
16- Photographing or taking videos of any children under the age of 18 is prohibited without the permission of their guardian
17- Please avoid photographing any sights with clear no photography signs and respect private properties
18- If you do not wish to be photographed during the trip by the guides, please inform us before the trip so we make note of it before the trip

Safety Policy:

1- The Participants acknowledges that he is aware of the risks associated of each activity according to its nature and that he agrees to participate in these activities and bears responsibility of the associated risks. He must ask for clarification about the risk before booking and confirming the booking is considered a consent of participation and bearing the risks
2- The participant acknowledges that he will follow all safety procedures for his safety and the safety of other participants and that he will abide by all advice and instructions provided by the organizers
3- The participant acknowledges that he does not suffer from any medical conditions or symptoms, chronic diseases, injuries that affect his participation in the trip or affects the other participants or prohibits him from continuing the trip or affects the continuation of the trip for him or the other participants
4- The participant acknowledges that he will inform the company in advance and before booking in any trip or experience if any of the conditions mentioned in the previous paragraph applies on him. In case of complete registration he is obliged to inform the trip organizers before the start of the trip of any special procedures required for his safety and health. In cases that might affect the safety of other participants or affects the continuity of the trip, the company has the right to cancel his booking. The participant also must carry his medicine and equipment and inform the organizers prior to the start of the trip start. The company has the right to cancel his booking if it wasn’t notified in advance

Acknowledgements

1- I acknowledge by reading this that I take full responsibility of myself during the trip and will follow all the health and safety instructions given by the guides
2- I acknowledge that the company will be providing first aid assistance if needed but is not liable if an injury is caused, and I take full responsibility for any further medical assistance needed
3- I acknowledge that I have read the price and payment policy and agree to the payment conditions stated in the policy
4- I acknowledge that any minors who are under my responsibility are cared for completely for the duration of the trip and will follow all safety procedures provided by the company
5- I acknowledge that I have informed the team of any allergies, medical conditions or fears that I might have before at least 48 hours from the start of the experience or trip
6. I agree to the terms of the price and payment policy.